Loker Posisi Customer Service Representative - Airlines Industry (Indonesian Speaker) Tdcx

Kumpulan Lowongan Kerja Posisi Customer Service Representative - Airlines Industry (Indonesian Speaker) TDCX 2020 Terbaru

Berikut ini merupakan informasi terbaru mengenai penerimaan calon pegawai baru di TDCX 2020. Kembali ke TDCX mengajak para talenta muda yang berpendidikan minimal SMA SMK sederajat hingga sarjana untuk mengisi posisi jabatan sebagai Customer Service Representative - Airlines Industry (Indonesian Speaker) TDCX di 2020 ini. Merupakan TDCX terkemuka dan ternama di indonesia. Bagi teman-teman yang ingin dan tertarik bergabung menjadi tenaga pegawai di TDCX silakan ajukan lamaran mu secepatnya melalui loker berikut

Job Description

• Handle phone-in enquiries of current and prospective customers and members in respect of Airline programme/related products
• Provide accurate and efficient processing of reservations or support work relating to Airline programme/related products
• Maintain member accounts whenever there are changes in their profiles
• Send programme related collaterals and forms
• Advise on latest promotions and mechanics
• Manages feedback/ complaints and liaise with backend support to resolve members’ issues
• Involve in ad-hoc projects
• Meet KPI requirement
• Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the ISO9001 and ISO18295-1 Quality Management System of TDCX.

Job Requirements

• Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Master's Degree, any field.
• Applicants must be willing to work in KL Sentral
• Must be able to work on normal working hours, except for Indonesia market ( Monday to Saturday :9am – 6pm with 2 days off) 
• Excellent verbal and written communication skills in English and (Supporting Indonesia)
• Possess a service oriented customer service mindset with excellent telephone etiquette.
• Independent and self motivated.
• Excellent attention to detail.
• Preferable with 2 year(s) of working experience in the related field is required for this position.However, fresh gradutes are encouraged to apply.

TDCX (formerly known as Teledirect Telecommerce) was founded in 1995 as a business process outsourcing (BPO) services in customer experience & Asia-Pacific's best-outsourced contact centre with global workspaces in Singapore, Malaysia, Thailand, Hong Kong, Philippines, China, Japan & Spain.Over the years, we have evolved into an enabler of the digital economy, with more than 8,000 talented employees, empowering global brands in various industries. We deliver innovative customer experience solutions in: 

• customer service
• content moderation
• e-commerce
• tech support
• trust & safety
• revenue generation
• inside sales

 We remain as passionate as ever in applying a unique approach to people, process, performance and platform for our people and clients and are proud of our reputation for being a trusted partner to industry leaders.To date, we have won over 200 international, global and regional industry awards in recognition of our customer experience solutions, talent acquisition and work culture. We are also being recognized as Best Newcomer and Most Popular Graduate Employer in BPO & Shared Services by Malaysia's 100 Leading Graduate Employers Awards 2019. To make it even happier, garnering these awards gave us the 27th rank in the Top 100 Leading Companies in the Country that Shape Our Future Leaders in Malaysia. 

Kirim Lamaran Customer Service Representative - Airlines Industry (Indonesian Speaker) TDCX 2020 disini

Bagi teman-teman memiliki keinginan untuk bisa bergabung dan bekerja di TDCX sebagai Customer Service Representative - Airlines Industry (Indonesian Speaker), silakan ikuti prosedur lowongan pekerjaan berikut.Terima kasih buat kalian semua telah membaca loker Customer Service Representative - Airlines Industry (Indonesian Speaker) 2020 terbaru. Semoga kalian semua diterima pekerjaan