Loker Posisi Quality Assurance E-Payment - Bpo Tdcx

Kumpulan Lowongan Kerja Posisi Quality Assurance E-payment - BPO TDCX 2020 Terbaru

Berikut ini merupakan informasi terbaru mengenai penerimaan calon pegawai baru di TDCX 2020. Kembali ke TDCX mengajak para talenta muda yang berpendidikan minimal SMA SMK sederajat hingga sarjana untuk mengisi posisi jabatan sebagai Quality Assurance E-payment - BPO TDCX di 2020 ini. Merupakan TDCX terkemuka dan ternama di indonesia. Bagi teman-teman yang ingin dan tertarik bergabung menjadi tenaga pegawai di TDCX silakan ajukan lamaran mu secepatnya melalui loker berikut

• Customer Experience Expert/ Quality Assurance are responsible for implementation of inspecting activities, detection of problem areas, provide in-depth analysis and delivering quality inspection outcomes. Responsible for ensuring a product or service meets the established standards of quality including reliability, usability and performance.Job responsibilities:•             Monitor Product Support Agents transactions, calls and review emails for accuracy of information and call handling standards.•             To have Operational Experience through taking call, emails, live chat and/or social media•             Elaborate, recommend and oversee improvement actions by providing in-depth insights of qgents Quality performance base on Root Cause Analysis (RCA).•             Analyze customer grievances and other non-compliance issues•             Ensure that Product Support Agents are delivering a high level of customer service in accordance to COPC Standards.•             Record evaluations utilizing departmental quality monitoring forms.•             Detect coaching needs and take actions in accordance with these needs in order to ensure compliance with quality standards•             Providing reports and in-depth analysis to Supervisors and the Manager with regular performance feedback on the agents.•             Participates in the design of quality monitoring forms and quality standards.•             Participates in customer and client calibration sessions to identify customer needs and expectations.•             Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the ISO9001 and and ISO18295-1 Quality Management System of TDMY.
• Academic/Qualification requirements: •             Candidate must possess at least a Diploma and/or Bachelor's Degree,•             Required language(s): Fluent English with Chinese (Mandarin) would be an advantage•             Minimum 2-3 years’ experience of experience performing Quality Assurance in a contact center environment preferred.•             Excellent organizational, time management, customer service and problem-solving skills while working in an environment with frequent interruptions•             Knack for implementation of corrective action programs•             Knowledge of Quality terms, tools, and methodologies•             Demonstrated ability to train and develop new and existing support agents.•             Flexible, detailed, and able to successfully adapt to change.Minimum Hiring skills:            •             Analytical skills•             Presentation skills•             Thoroughness•             Problem-solving and decision-making skills•             Customer service competency•             Ability to work in team•             Outstanding verbal and written communication skill•             Judgemen
• Years of Experience:•             Minimum 2 years experience in related field.

TDCX (formerly known as Teledirect Telecommerce) was founded in 1995 as a business process outsourcing (BPO) services in customer experience & Asia-Pacific's best-outsourced contact centre with global workspaces in Singapore, Malaysia, Thailand, Hong Kong, Philippines, China, Japan & Spain.Over the years, we have evolved into an enabler of the digital economy, with more than 8,000 talented employees, empowering global brands in various industries. We deliver innovative customer experience solutions in: 

• customer service
• content moderation
• e-commerce
• tech support
• trust & safety
• revenue generation
• inside sales

 We remain as passionate as ever in applying a unique approach to people, process, performance and platform for our people and clients and are proud of our reputation for being a trusted partner to industry leaders.To date, we have won over 200 international, global and regional industry awards in recognition of our customer experience solutions, talent acquisition and work culture. We are also being recognized as Best Newcomer and Most Popular Graduate Employer in BPO & Shared Services by Malaysia's 100 Leading Graduate Employers Awards 2019. To make it even happier, garnering these awards gave us the 27th rank in the Top 100 Leading Companies in the Country that Shape Our Future Leaders in Malaysia. 

Kirim Lamaran Quality Assurance E-payment - BPO TDCX 2020 disini

Bagi teman-teman memiliki keinginan untuk bisa bergabung dan bekerja di TDCX sebagai Quality Assurance E-payment - BPO, silakan ikuti prosedur lowongan pekerjaan berikut.Terima kasih buat kalian semua telah membaca loker Quality Assurance E-payment - BPO 2020 terbaru. Semoga kalian semua diterima pekerjaan